Terms & Conditions

  • All bookings and payments are to be made in full before the start of term. Existing Customers are given a two week priority booking to guarantee their space. We reserve the right to refuse admittance if payments are not complete.
  • All lessons are non-refundable. Missed baby and preschool classes may be made up if arranged with Lisa or Kirsty and availability allows. These must be taken within the term paid for.
  • No food or drinks are to be consumed in the changing rooms at any of our pool venues.
  • Parents or adults who are spectating are to either remove outside footwear or use the blue overshoe covers when going onto any poolside.
  • No children are permitted to play in the pool before or after lessons, unless when at the Hilton they are members.
  • Children must be supervised at all times including those spectating to ensure their safety. Please supervise closely. Your children are your responsibility at all times. When Swimmers in water are under the instruction and responsibility of the teacher.
  • Cameras are not permitted to be used at the Hilton venue unless agreed with the manager. From time to time we may take photographs or shoot video to be used for promotional or marketing purposes only. Where images are used in this way no personal information or names are linked to them. If you wish not to have any photographs used in this way please put in writing.
  • Showers must be taken before the lesson.
  • Swimmers should not attend if they have had stomach upset or Vomiting within the last 24 hours.
  • Children with a light cold are fine to swim if the mucous is infected or green swimming should be avoided.
  • To register please sign and complete the registration form given to you at your first lesson and return as soon as possible. Please ensure you have read and fully understood Splash Paddle Swims terms and conditions.